Question : I installed Format factory in my PC having Windows XP OS. But is is showing an error.

Answer：Please install VC10 Redistributable Package (x86) to fix it.

VC10
VC8

Question : Appear error message "Missing FFMpeg.dll".

Answer：Please uninstall older version or empty the FormatFactory folder first , then install new version again.

Question : when I use "All to RMVB",appear error message "Fail to decode".

Answer：FormatFactory use system installed codec to decode sourec files. you must install some codec that your files needed. You can install "K-Lite" or other codec pack to solve this problem.

Question : How to make VCD/DVD.

Answer：FormatFactory only support file to file conversion. You can convert to MPG ,then use "Nero" to burn VCD/DVD.

Question : When I trys to rip DVD , several of my dvds get errors.

Answer：Please click mencoder.rar download and unrar it , then replace "FormatFactory\FFModules\mencoder.exe" in FormatFactory installation folder.

Question : After I convert a movie with subtitle, the result come out without character ç, ã, é and Á.

Answer：Because the defaut font doesn't support these character , Please change subtitle font to "Tahoma (Tahomabd.ttf)"